How do I place an order?

Find your favorite SNURK in our webshop and add it in your preferred size to your shopping cart. Go to the shopping cart and follow the steps in the checkout to place your order: if you want you can create an account, enter your address details, choose your payment method, confirm your order and comply with payment. Your order is then placed and you will receive an order confirmation via e-mail.

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Can I still change or cancel my order?

Have you placed an order through our webshop, but accidentally made a mistake? Respond as soon as you receive the order confirmation via e-mail by replying to this e-mail. If the package has not been sent yet, it’s no problem to change or cancel your order.
 After receiving your package, you can also return your items to SNURK.

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Can I order from abroad?

Yes, SNURK ships worldwide. Make sure you order the correct duvet cover size by selecting the correct country at the top of the page or send an email to shop@snurkamsterdam.com. Unfortunately we don't ship to Russia and Brazil.

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I can’t select a certain size, what does that mean?

If a certain size can’t be selected, it unfortunately means that this variant is sold out and is no longer available.

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I have problems ordering online, what should I do?

Are you having trouble ordering in our webshop? It can help to change your browser or delete your cookies. Still having problems with ordering? Please send an e-mail to shop@snurkamsterdam.com. 

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I accidentally placed a duplicate order, how can I cancel it?

If you have accidentally placed a duplicate order via the webshop, contact us as soon as possible. Respond as soon as you receive the order confirmations via e-mail by replying to one of these confirmations and let us know that you have accidentally ordered twice. If the packages have not been sent yet, we will of course cancel your second order and give you a full refund.
 If the packages have already been sent, you can return one of the packages to SNURK.

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I have not received an order confirmation, what should I do?

Within a few minutes of placing your order, you will receive an order confirmation in your inbox. Did you not receive an order confirmation? The e-mail may have ended up in the spam box or junk mail folder. If the order confirmation is indeed marked as spam, add our e-mail address to your Safe Senders list. This will ensure that in the future our e-mails will always end up in your regular inbox.

If the order confirmation is not in Junk Mail, please contact us via shop@snurkamsterdam.com. 

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